Privacy Policy

Who we are

BTP Growth Solutions is a business registered in Malaysia at No 41, Lorong Kendi 9, Taman Merak, 14100 Simpang Ampat, Pulau Pinang. We provide marketing, automation and AI services, including AgentDock, a platform that lets a business run an AI assistant on its own messaging channels.

This policy explains what information we collect, why we collect it, and what we do with it. It covers both this website and the AgentDock platform.

Information we collect through this website

• Contact details you submit through our contact or enquiry forms, such as your name, email address, phone number and your message.
• Basic technical information your browser sends, such as your IP address and the pages you visited, used to keep the site working and secure.

Information we process through AgentDock

When a business connects a messaging channel to AgentDock, we process information on that business’s behalf so its AI assistant can do its job:

• Messages sent to and from the connected business number, including the message text and the time it was sent.
• The contact details a messaging platform gives us for the customer who wrote in, such as their WhatsApp display name and phone number.
• Business information the account owner enters, such as services, prices, opening hours and booking rules.
• Appointments and bookings created through the assistant.
• Account information for the people who sign in to AgentDock, such as their name and email address.

How we use information from Meta

AgentDock connects to the WhatsApp Business Platform. Information we obtain from Meta is used only to deliver the service to the business that authorised the connection.

Incoming messages are shown to that business in its own inbox and used to generate replies sent from its own number. We do not use this information for any other purpose.

• Each business can see only its own contacts, conversations and bookings. Data is never shared between businesses on our platform.
• We do not sell information obtained from Meta, and we do not license it to third parties.
• We do not use customer conversations for advertising, ad targeting, or building profiles of individuals.
• We do not use this information to train general purpose AI models.

Who else processes your information

We use a small number of service providers to run the platform. They process information only on our instructions and only to provide their service to us:

• Meta Platforms, for delivering and receiving messages on the WhatsApp Business Platform.
• Supabase, for database hosting, authentication and server functions.
• Google, for the AI model that generates suggested replies.
• DigitalOcean, for hosting this website.

How long we keep information

We keep conversations, contacts and bookings for as long as the business keeps its AgentDock account open, because that history is what the business uses to serve its customers.

When an account is closed, we delete or anonymise the associated data within 90 days, unless we are required to keep records for a longer period by law.

Enquiries sent through this website are kept for as long as needed to respond and to keep a record of our correspondence.

Your choices

• A business can disconnect a messaging channel at any time from the Channels screen, which stops any further messages reaching AgentDock.
• You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it.
• If you wrote to a business through WhatsApp and want your messages removed, contact that business directly, or contact us and we will pass the request on.

Keeping information secure

Access to customer data is restricted per business account and enforced at the database level, so one account cannot read another account’s data. Provider access tokens are stored separately from business data and are never sent to the browser. Traffic between your browser, our servers and Meta is encrypted in transit.

No system is perfectly secure. If we become aware of a breach affecting your information, we will tell you and the relevant authorities as required by law.

Children

Our services are for businesses. They are not directed at children and we do not knowingly collect information from anyone under 13.

Changes to this policy

If we change this policy we will update the date at the top of this page. If the change is significant, we will let account holders know by email.

Contact us

If you have a question about this policy or want to make a request about your information, email [email protected] or call +60 10 542 1018.